A resource stays Pending
Pending means its first check has not completed. A newly added resource waits for its daily or weekly schedule unless you choose Check now from its row menu. After queuing a manual check, select Refresh to load the latest status. If checks remain pending, check the organisation’s credit balance under Billing and contact support with the resource and last-check time.A resource is Disabled
Disabled means checks are paused for that resource. In its row menu, choose Enable to resume. The Actions menu also has Enable all for the whole IP or domain list. If the resource was disabled because credits ran out, restore the balance before checking again.An alert did not arrive
Confirm the latest check found a listing. Then review notification emails for the resource’s group and the default notification emails in Settings. A group without recipients falls back to the default list. Check spam or quarantine folders, and allow for the hourly digest run. If no recipient list is configured, the result still appears in the Tool but no email is sent.CSV import rejects rows
The import reports accepted and rejected counts. Check rejected rows for missing or invalidip_address or domain values, duplicate resources, or invalid group names. A valid new group name is created during import. Correct rejected rows and import them again.