Skip to main content
Custom domains move tracking and sending off Spotzee’s shared domains and onto your own. Tracking domains brand the URLs in your emails and push notifications. Sending domains brand the From address. Both improve deliverability and reduce the risk of being lumped in with someone else’s reputation.
Domain configuration lives under Settings → Domains and requires the project admin role. You’ll need DNS access to the parent domain to add the records Spotzee asks for.

​
Two kinds of domain

Spotzee distinguishes two domain types. The DNS setup differs. You can run both on the same parent domain or split them. Common patterns:
  • go.example.com (tracking) plus mail.example.com (sending).
  • t.example.com (tracking) plus example.com (sending, root domain).
  • One agency-style sub-domain per project for white-label work.

​
Add a tracking domain

1

Open Settings → Domains

Inside the project, open Settings and pick the Domains tab.
2

Add a tracking domain

Choose Add domain, enter the hostname you want to use (for example, go.example.com), and pick Tracking as the type. Save.
3

Add the CNAME at your DNS provider

Spotzee shows the CNAME value for the domain. Add a CNAME record at your DNS provider where:
  • Name: the subdomain you chose (go).
  • Type: CNAME.
  • Target: the value Spotzee displayed.
  • TTL: 300 or your provider’s default.
4

Verify

Back in Spotzee, choose Verify on the domain. Spotzee checks the CNAME and provisions the SSL certificate. The status moves from Pending to Verified once both the DNS record and SSL are ready. SSL provisioning can take a few minutes.
5

Enable the domain

Once verified, enable the domain. Spotzee starts using it for new sends immediately. Existing wrapped links keep working through the previous tracking domain until they expire.

​
Add a sending domain

Sending domains use a richer DNS setup because email authentication needs DKIM at minimum, and SPF and DMARC for full coverage.
1

Add a sending domain

In Settings → Domains, choose Add domain, enter the sending hostname (for example, mail.example.com), and pick Sending as the type. Save.
2

Add the DNS records Spotzee shows you

The domain row exposes a DNS records view. You’ll see a set of records to add at your DNS provider, typically:
  • One or more CNAME records for DKIM that delegate signing keys to Spotzee.
  • An optional TXT record contribution for SPF if your parent domain doesn’t yet authorise our infrastructure.
  • A recommended TXT record for DMARC policy.
Add each record at your DNS provider exactly as shown.
3

Verify

Back in Spotzee, run Verify on the domain. Verification checks each DNS record and reports per-record status. Re-run after fixing any failed records; DNS propagation can take a few minutes.
4

Enable the domain

Once verified, enable the domain. Email templates can now use From addresses on this domain (for example, hello@mail.example.com). DKIM signing happens automatically.

​
Verification statuses

Each domain carries an overall status and an SSL status (tracking domains only). Spotzee re-checks verified domains periodically. If a record disappears or changes, the status drops to Error and you’ll see a notification.

​
Bulk import for many domains

Agencies and white-label operators often manage dozens of domains. CD15 added a bulk CSV flow for adding many at once.
1

Download the CSV template

In Settings → Domains, the bulk import action gives you a CSV template with the columns Spotzee expects.
2

Fill the CSV

Add one row per domain with the hostname, type (tracking or sending), and any optional metadata.
3

Upload

Upload the CSV. Spotzee creates each domain as Pending and reports per-row status. Failed rows surface error reasons so you can fix and re-upload just the problem rows.
4

Verify in batch

Use the bulk Verify all action once your DNS is in place. Spotzee runs verification jobs in parallel and reports each domain’s outcome.

​
Disable or remove a domain

Disabling a domain stops new sends from using it but preserves the configuration so you can re-enable later. Removing a domain deletes the configuration. Once removed, links wrapped through that domain stop resolving and any email sent from it will be rejected by recipient mail servers. Disable rather than remove unless you’re sure no historical campaigns will send again, and any tracking links wrapped through the domain have already expired or moved to a replacement.

​
Next steps

Set up email delivery

Connect SMTP, SendGrid, Mailgun, or Amazon SES.

Set up a project

Toggle email and push link wrapping on or off.

Provider catalogue

See which providers handle each channel type.

Build templates

Use the new sending domain in your email From address.