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A provider is the underlying delivery vendor that puts a message in front of a user. Spotzee builds, segments, schedules, and tracks the send; the provider executes the actual delivery. You can bring your own provider on every plan. Professional and Enterprise additionally include managed delivery infrastructure.

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Why bring your own provider

  • Keep your existing sending reputation, IP warm-up, and vendor relationships.
  • Pay for delivery directly to the vendor rather than through a re-sale layer.
  • Stay portable. Switching marketing platforms doesn’t mean re-warming a fresh sender.
Providers are configured per project. A project can hold multiple providers per channel, and Spotzee routes a send to the configured default unless a campaign or journey step picks a specific one.

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Supported providers by channel

The list grows. Pick the row that matches the channel you’re sending on.

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Email

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SMS

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Push

A single push provider record holds both Apple and Google credentials. Configure either or both depending on which mobile platforms you target.

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Webhooks

Outbound HTTP callbacks don’t need a third-party provider. Spotzee delivers them directly. See Webhooks for signing, retries, and replay protection.

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Connect a provider

1

Mint vendor credentials

In your provider’s dashboard, create a dedicated API key, service account, or SMTP user for Spotzee. Scope it to the smallest permission set that still covers the channel. For example, ses:SendRawEmail for Amazon SES, or “Mail Send” for SendGrid.
2

Add the provider in Spotzee

Open Settings → Integrations, choose the channel, then choose the vendor. Paste the credentials. Add a label so future you can tell two SES accounts apart.
3

Send a test

Trigger a test message from the provider settings page. A successful test confirms the credentials and that Spotzee can reach the vendor.
4

Set the default (optional)

If you have multiple providers on a single channel, mark one as the default. Campaigns and journeys without a provider override use the default.

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Rotate credentials

1

Mint a replacement

Create a new credential at the vendor. Same scope, fresh secret.
2

Update Spotzee

Edit the provider entry under Settings → Integrations and paste the new credential. Send a test.
3

Revoke the old credential

Once traffic is on the new credential, revoke the old one at the vendor. Spotzee shows the date a credential was last used so you can confirm it’s safe to retire.
Treat provider credentials as secrets. Never commit them to source control or share them in tickets. Paste them only into the Spotzee provider settings page or rotate them via the API.

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Choosing a provider

The right provider depends on volume, geography, regulatory posture, and the kind of messages you’re sending. A few rules of thumb:
  • Transactional and marketing at volume: SendGrid, Mailgun, and SES handle scale and have mature warm-up tooling.
  • EU data residency: pick a vendor with an EU sending region (Mailgun EU, SES EU regions).
  • Roll-your-own SMTP: any RFC-compliant relay works via the SMTP provider.
  • Regulated industries: see the Concepts page for the financial-services features that affect provider choice.

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Reference