The Billing page is gated to organisation
admin and owner roles. Members can’t see it.How billing works
Two things to know up front:- Billing is at the organisation level, not per project. Your user count totals across every project in your organisation.
- Users are the people you message: customers, subscribers, app users.
Subscription tiers
Spotzee has 51 tiers covering every step from a free starter plan up to seven-figure user counts.
The slider on the Billing page shows the exact tier you’ll land on for any user count. Self-service checkout runs up to 25,000 users. Above that, the slider switches to Let’s talk so we can build a custom plan.
Manage your subscription
The Billing page in the organisation menu is the single place to view, change, or cancel your plan.- View your plan
- Upgrade
- Update payment or invoices
- Downgrade
- Cancel
The status card at the top shows:
- Current tier (for example,
Free (0-250 users)). - Current user count vs limit (for example,
150 / 250 users). - Monthly cost on paid tiers.
- A progress bar of usage against the limit.
User limit alerts
The Billing page surfaces three alert states based on your usage progress bar.
We don’t block new users when you hit 100%. The system keeps accepting writes so your app keeps working. You’ll see notifications and a banner pointing you to upgrade.
Payment failures and the grace period
If a card payment fails:- A 7-day grace period begins.
- A red banner appears on the Billing page.
- You’ll receive an email about the failed payment.
- Your account functions normally during the grace window.
Platform credits
Credits are a pay-as-you-go monetary balance that supplements your subscription. They cover:- Additional messaging capacity beyond your subscription.
- Per-use operations on certain Extended API utilities (for example, blacklist-monitoring checks, deliverability lookups).
- Usage-based work that’s billed per call rather than per seat.
- Your current balance (for example,
$250.00). - Total Purchased.
- Total Consumed.
Top up credits manually
1
Open the Credit Balance card
On the Billing page, scroll to the Credit Balance section.
2
Pick a top-up amount
Choose from the dropdown: 50, 500, 5,000.
3
Top up
Choose Top up now, complete payment, and your balance updates immediately. The transaction lands in your credit history.
Top-ups use the same payment method as your subscription. To change cards, update them in the billing portal first, then return to top up.
Configure auto top-up
Auto top-up keeps your balance topped up automatically when it drops below a threshold you set. Your monthly limit caps total auto spending so the system can never exceed what you’ve authorised.1
Open auto top-up configuration
On the Billing page, choose Configure in the Credit Balance section.
2
Enable and set values
Toggle Enable auto top-up on, then set:
- Threshold: trigger when balance drops below this. Options: 100, 500.
- Amount: how much to add each time. Options: 200, 1,000, $2,000.
- Monthly limit: the cap on total auto top-ups in a calendar month. Options: 1,000, 5,000, $10,000.
3
Save
Save. The Billing page now shows auto top-up as Active, with the threshold, monthly limit, and amount used this month against the limit.
Example configuration
With these settings, a balance of 500 top-up that lifts it to $595.
Credit history
The credit history view on the Billing page lists every transaction with timestamps, amounts, and the balance before and after. Auto top-ups appear with an Auto top-up label so you can tell them apart from manual purchases and usage deductions.Next steps
Set up a project
Configure project defaults: locale, timezone, tracking.
Invite teammates
Add organisation roles and project roles to your team.
Concepts
Brush up on Users, Journeys, Segments, Channels, and Providers.
Quickstart
Send your first campaign in ten minutes.